Terms of Service

Agreement

These Terms of Service (the “Terms”) govern your use of the OnyxFlex website, web app and related services (the “Service”), operated by OnyxFlex (“OnyxFlex”, “we”, “us”). By creating an account or using the Service, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, do not use the Service.

We may update these Terms from time to time. Every change updates the date at the top of this page. When we make a material change, we will also let you know by email or in the app before it takes effect; other changes apply from the date shown. If you keep using the Service after a change takes effect, you accept the updated Terms.

The Service

OnyxFlex helps Amazon Flex delivery partners get instant offers and delivery blocks. You link your Amazon Flex account and set your preferences, such as stations, pay, hours and distance, and the Service looks for offers and blocks that match them and adds them to your linked account. It also gives you station statistics and a history of your offers.

An offer or block is “accepted” when the Service adds it to your linked Amazon Flex account. Fees apply only to accepted offers and blocks, as described below.

OnyxFlex is an independent service. It is not affiliated with, endorsed by or sponsored by Amazon.com, Inc. or its affiliates. Amazon Flex is a trademark of Amazon.com, Inc. or its affiliates and is used here only to describe the Service.

Eligibility and your account

To use the Service you must be at least 18 years old, meet the requirements of the Amazon Flex program and be able to enter into a binding contract. The Service is intended for Amazon Flex delivery partners in the United States.

When you sign up, give accurate information and keep it up to date. We review every new account before activating it, and we may decline or close an account at our discretion, for example if we suspect a duplicate account or abuse of the free trial.

Your OnyxFlex account is for you alone. Keep your password secure and do not share your account. You are responsible for everything done through it. If you think someone else has access to your account, tell us right away at support@onyxflex.vip.

Your linked Amazon Flex account

The Service needs access to your Amazon Flex account to work. By linking it, you confirm that it is your own account, and you authorize OnyxFlex to sign in to it and act on it according to your settings: to watch for offers and blocks, add the matching ones to your account, and read the information this requires, such as your stations, schedule and history.

You remain responsible for your Amazon Flex account and for following the Amazon Flex terms and program policies, including delivering the offers and blocks added to your account. Amazon may change its apps and systems, or limit, suspend or deactivate Flex accounts, at its sole discretion. We do not control these decisions and are not responsible for them or their consequences. You use the Service with this risk in mind.

You can unlink your Amazon Flex account in the app at any time. From then on, the Service stops signing in to it.

Free trial

New accounts get a number of instant offers and blocks with no fee, as shown on our pricing page when you sign up. The free trial starts when your account is approved and needs no payment card.

The free trial is available once per person and once per Amazon Flex account. Creating more accounts to get it again is not allowed, and we may revoke a trial obtained that way. We may change or end the free trial for new accounts at any time.

Plans, balance and fees

After the free trial, the Service requires a paid plan. Each plan has a price and a paid period, both shown in the app before you pay. Your payment adds the same amount to your OnyxFlex balance, which is valid until the end of that paid period.

For each offer or block accepted through the Service, we take a fee from your balance: a percentage of the offer’s or block’s pay, as shown on our pricing page and in the app. Some stations have their own instant offer fee. If nothing is accepted, no fee is taken.

Your balance can be used only for fees on the Service. It is not money held on your behalf: it cannot be withdrawn, transferred or exchanged for cash. Any balance left at the end of a paid period expires and does not carry over. A new payment starts a new paid period from the day you pay.

We may change plan prices and fees. A price change applies from your next paid period, and we will tell you about it in advance.

Payments, renewal and cancellation

Payments are processed by our payment provider, Stripe. We never receive or store your full card number. Prices are in U.S. dollars, and taxes may apply depending on where you live.

Plans renew automatically unless the app shows your purchase as a one-time payment. At the end of each paid period, we charge your saved payment method the plan’s current price, and the payment adds a new balance for the next period. This continues until you turn auto-renew off. If a renewal payment fails, auto-renew stops and your plan ends with the paid period.

You can turn auto-renew off at any time on the Balance page. Your plan keeps working until the end of the period you have already paid for, and you will not be charged again.

All payments are final and non-refundable, as described in our Refund Policy.

Referrals

You can invite other drivers with your referral link. When someone you invited makes their first payment, you receive referral points as shown in the app. Points have no cash value and can be used only as the app describes. Referring yourself, or getting referrals through spam or misleading claims, is not allowed. We may cancel points obtained that way, and we may change or end the referral program at any time.

Acceptable use

When using the Service, you must not: share your account or resell access to it; link an Amazon Flex account that is not yours; copy, decompile, reverse-engineer or scrape the Service, or work around its limits or security; interfere with the Service, its infrastructure or other users; abuse the free trial, referrals or payments, including through chargebacks made in bad faith; or use the Service for anything unlawful.

We may suspend or limit access when we reasonably believe these rules are being broken, or when it is needed to protect the Service and its users.

Availability and changes

We work to keep the Service running, but we do not promise that it will be uninterrupted or error-free, or that any number or kind of offers or blocks will be available to you. Offers and blocks come from Amazon, and their supply depends on Amazon, the station, the time of day and other drivers, not on us.

We may change, add or remove features, carry out maintenance, or stop offering parts of the Service. If we discontinue the Service entirely, we will give you at least 30 days’ notice and stop all renewals.

Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

Station statistics, sample figures and example earnings are for information only. They are not a promise of any result, and what you earn depends on factors outside our control.

Limitation of liability

To the fullest extent permitted by law, OnyxFlex is not liable for any indirect, incidental, special, consequential or punitive damages, for lost earnings or lost offers and blocks, or for any action Amazon takes on your Flex account, even if we were told such damages were possible.

Our total liability for all claims relating to the Service is limited to the amount you paid us in the three months before the event that gave rise to the claim. Some jurisdictions do not allow some of these limits, so they apply to you only as far as the law allows.

Indemnity

You agree to indemnify and hold OnyxFlex harmless from any claims, losses and costs, including reasonable legal fees, that arise from your breach of these Terms, your misuse of the Service, or your violation of the rights of others or the rules of any third-party platform.

Suspension and termination

You can stop using the Service at any time: turn off auto-renew and unlink your Amazon Flex account in the app. To close your OnyxFlex account and have your data deleted, write to us at support@onyxflex.vip.

We may suspend or close your account if you break these Terms, if the law requires it, or to protect the Service or other users. Where reasonable, we will tell you why.

When your account is closed, your right to use the Service ends and any remaining balance expires. The parts of these Terms that by their nature should survive, including fees owed, disclaimers, limitation of liability, indemnity and governing law, survive the closure.

Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules, except where the law of the place you live requires otherwise.

If you have a problem with the Service, please contact us first at support@onyxflex.vip; most issues can be resolved quickly that way. If a dispute is not resolved informally within 30 days after you first contact us about it, it will be decided by the competent courts of the State of Delaware, unless the consumer law of the place you live gives you the right to bring it elsewhere.

Contact

Questions about these Terms? Write to us at support@onyxflex.vip. We usually reply within two business days.