Refund Policy

In short

Try the Service for free first. Plan payments and fees are non-refundable, including for unused balance and partly used periods. You can turn off auto-renew at any time, and your plan keeps working until the end of the paid period. If we charged you by mistake, we will fix it.

Try before you pay

Every new account gets a number of instant offers and blocks with no fee, as shown on our pricing page. The free trial needs no payment card, so you can see how the Service works for you at your stations before you buy a plan. Please use it to decide whether OnyxFlex is right for you.

Plan payments

Plan payments, including automatic renewals, are non-refundable. This covers the whole paid period, even if you stop using the Service, unlink your Amazon Flex account or turn off auto-renew partway through it, and any balance left unused when the period ends.

To avoid the next charge, turn off auto-renew on the Balance page before your current period ends. Your plan keeps working until the end of the period you paid for, and you will not be charged again.

Fees for accepted offers and blocks

A fee is taken from your balance only when an offer or block is accepted to your linked Amazon Flex account. Fees are final once taken, including if you later drop or forfeit the offer or block, or Amazon removes it from your schedule.

If a fee was taken because of an error on our side, for example twice for the same offer or for an offer that never reached your account, write to us at support@onyxflex.vip within 30 days of the fee being taken, and we will return it to your balance.

Billing errors

If you were charged twice for the same payment, charged after you had turned off auto-renew, or charged without the plan being added to your balance, contact us at support@onyxflex.vip within 30 days of the charge. Once we confirm the error, we will reverse the incorrect charge to your original payment method or add the missing plan to your account. Correcting an error like this is not a refund of a valid payment.

Chargebacks

If something is wrong with a charge, please contact us before disputing it with your bank; we can usually fix it faster. If you open a chargeback for a valid payment, we may suspend your account until the dispute is resolved, and we may close it if the dispute was made in bad faith.

Your statutory rights

Nothing in this policy limits the rights you have under the consumer protection laws that apply to you. Where such a law requires a refund in your situation, we will provide one.

Contact

Questions about a charge? Write to us at support@onyxflex.vip with the email address on your account and the date and amount of the charge.